1. Call our Customer Service Center at 1-888-694-6881.
2. We create a new file with your case and issue a RMA number.
3. You send the defective item with the RMA number to us.
4. We receive your item and send it to our technicians.
5. Our technicians will repair your item or replace it with a refurbished item.
6. You receive the repaired (or new) item.